IT Outsourcing in Tashkent
Complete transfer of IT functions to a professional team. We take on all tasks related to maintaining your IT infrastructure, from tech support to strategic planning.
We work with: Windows · Linux · Cisco · MikroTik · VMware · Fortinet
What people come to us with
- High costs of maintaining an IT department
- Lack of qualified specialists
- Downtime due to technical failures
- No 24/7 support
Who this service is for
- Small and medium business
- Companies without IT department
- Growing startups
- Branch networks
What's included in the service
- SLA-based support
- Mon–Fri 09:00–18:00; round-the-clock on the XL plan
- Fixed cost
- Predictable budget with no hidden fees
- SLA guarantees
- Guaranteed response and resolution times
- Proactive monitoring
- We identify problems before they occur
- Dedicated manager
- Personal curator for your company
- Regular reports
- Transparency of all completed work
Work on the project
- User technical support
- Server administration
- Infrastructure monitoring
- Security management
- Backup
- IT consulting
Specifications and warranty
Response to a site-wide outage
Email, internet or the server is down for the whole office — fixed in the contract
Response to an employee ticket
A PC, printer or phone is down. Mon–Fri, 09:00–18:00
Work Guarantee
From the date the acceptance certificate is signed
What we guarantee
NDA with every client
We sign a non-disclosure agreement — your data, passwords, and business information are legally protected
SLA with guaranteed response times
Response time is written into the contract: 2 hours for a site-wide outage, 4 hours for an employee ticket, during working hours
Transparent reporting
Monthly reports on completed work, infrastructure status, and improvement recommendations
Penalty clauses
Financial liability for NDA violations and SLA non-compliance — you are protected by the contract
Often taken together with this
24/7 IT monitoring
Round-the-clock monitoring of servers, network, and services with Telegram alerts
Learn MoreIT asset inventory
Tracking all equipment, licenses, and software with an up-to-date database
IT infrastructure audit
Complete audit of current IT state with report and recommendations
License management
Tracking deadlines, renewal, and optimization of software licenses
Backup
Automatic data backup setup and disaster recovery plan
Learn MoreCybersecurity
Security audit, threat protection, and employee training
Learn MoreHow we work
- 01
Consultation
Discussing tasks and requirements
- 02
Design
Developing technical solution
- 03
Implementation
Implementing and configuring the system
- 04
Support
Supporting and developing
FAQ
What's included in IT outsourcing?+
The basic package includes user support, server and network administration, monitoring, backup and consulting. Additionally, you can add security management, equipment procurement and other services.
How much does IT outsourcing cost?+
Pricing depends on the number of workstations: up to 5 PCs — 1,500,000 UZS/month, up to 10 PCs — 2,500,000, up to 25 PCs — 5,000,000, up to 50 PCs — 9,000,000. Remote-only support is 30% cheaper. Use the calculator for an exact quote.
How quickly do you respond to requests?+
Exactly as written in the contract: a site-wide outage (email, internet or the server down for the whole office) — 2-hour response, resolved within 1 working day. A problem for a single employee — 4-hour response. A planned task — by agreement, up to 2 working days. Time is counted in working hours: Mon–Fri, 09:00–18:00.
Can it be combined with your own IT department?+
Yes, we offer a hybrid model where we handle routine tasks while your specialists focus on development. This optimizes workload and costs.
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Learn MoreReady to Optimize Your IT Infrastructure?
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