Turnkey Call Center in Tashkent
We deploy call centers from 5 to 500+ agents on Asterisk: PBX, priority queues, IVR, WebRTC softphone (agents work from anywhere), 100% call recording, real-time wallboard, SLA/AHT/conversion analytics, and CRM integration. Delivered in 2 to 4 weeks.
We work with: Asterisk · freepbx · issabel · Yealink · fanvil
Supply for this service
We supply the hardware and licenses for this project
We work through a major regional distributor. We select a configuration to match your task and budget, and deliver officially with the manufacturer's warranty.
Yealink, Fanvil, Grandstream, Jabra, Plantronics
What people come to us with
- Calls wait in the queue for over a minute — customers hang up
- Agents are tied to the office — no softphone for remote work
- Supervisors have no real-time view of agent workload
- Call recordings exist but aren't used for training and quality control
- Scaling up agents quickly is impossible — it requires buying hardware
- Outbound campaigns are run manually — with poor efficiency
Who this service is for
- Online stores and delivery services
- Medical clinics and appointment services
- Insurance companies and banks
- B2B sales with cold calling
- Outsourced contact centers
What's included in the service
- Call queues with priorities
- Distribution strategies: ring-all, least-recent, fewest-calls, weight
- WebRTC softphone
- Agents work in the browser — Chrome/Edge/Safari, no installation needed
- Real-time wallboard
- Live counters: queue, agents, AHT, SLA
- Live monitoring and whisper coaching
- The supervisor listens to the call live and whispers to the agent without the customer hearing
- 100% call recording
- All conversations archived and linked to the customer card in the CRM
- IVR and call pre-filtering
- We filter out non-target calls before they ever reach an agent
- Outbound campaigns
- Progressive/predictive auto-dialing through your database with handoff to an agent
- Analytics and KPIs
- AHT, ASA, abandon rate, FCR, conversion — per agent and per campaign
Work on the project
- Architecture design (number of agents, queues, SLA)
- PBX installation with call-center support (Asterisk + queues, or Issabel)
- Queue setup with priorities and call distribution
- WebRTC connectivity — agents work through a browser from anywhere
- Headset supply, with optional IP phones (Yealink/Fanvil)
- Real-time wallboard for supervisors
- CRM integration: card pop-ups, auto-dialing, scripts
- Reporting setup: SLA, AHT, ASA, FCR, conversion, abandon rate
- Training for agents and supervisors
Specifications and warranty
Deployment timeline
From 5 to 100 agents; 100+ — 4–6 weeks with a pilot
Often taken together with this
Auto-dialing clients
Progressive or predictive auto-dialing that connects to an agent when the customer answers
Real-time wallboard
A big screen in the office or a supervisor dashboard with queues, agents, and metrics
Live monitoring and whisper coaching
Real-time silent monitoring and whisper coaching by supervisors
Customer rating system
After the call, the customer rates the agent's performance from 1 to 5
Call scripts
Prompts for the agent right in the customer card — what to say and which questions to ask
Telegram integration
Text requests from a Telegram bot flow into the agent queue alongside calls
Custom KPI reports
Reports built around your metrics: broken down by projects, campaigns, shifts, and customer types
Recording and tagged archive
Search across recordings, tags for complaints/compliments, and export to HR for training
How we work
- 01
Consultation
Discussing tasks and requirements
- 02
Design
Developing technical solution
- 03
Implementation
Implementing and configuring the system
- 04
Support
Supporting and developing
FAQ
How much does a call center for 5 / 30 / 100 agents cost?+
As a guideline: 5 agents — from 12–15 million UZS one-time setup + 1–2 million/month support. 30 agents — 30–40 million setup + 3–5 million/month. 100+ — custom quote, usually from 80 million+ setup. SIP trunk and carrier minutes are billed separately. We provide an exact price after a short audit.
Can agents work from home?+
Yes. A WebRTC softphone in the browser or the PBX app on a computer/mobile — agents can work from anywhere with internet access. Recording, quality control, and the wallboard work exactly as they do in the office.
How do I monitor agent performance?+
A real-time wallboard for supervisors with live metrics, live-call listening with whisper coaching for agents, recording of all conversations with tags, and per-agent reports: AHT (handle time), ASA (answer speed), conversion, abandon rate, and customer ratings.
What about outbound campaigns?+
We support auto-dialing with progressive and predictive algorithms — the system dials your contact list and connects the call to an agent when the customer answers. Great for cold sales, surveys, and payment reminders. You can configure time slots, call frequency, and refusal handling.
How long does deployment take?+
A 5-agent call center takes 2 weeks. 30 agents — 3 weeks. 100+ — 4 weeks plus a one-week pilot. Includes training for agents and supervisors using our templates.
What if we need to scale — add more agents?+
With an IP PBX, adding an agent = setting up an account + handing out a headset and browser access. Hours of work, not weeks. That's the key advantage over a telecom carrier's boxed solutions.
Do you provide the SIP trunks and phone numbers?+
No — we're a PBX integrator, not a telecom carrier. SIP trunks and numbers come from Uztelecom, Beeline Business, Mobilink, or any provider. We'll connect the PBX to your chosen carrier and help pick a plan that matches your projected call volume.
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