Call Center
Turnkey call center organization. Equipment, software, integrations, operator training.
What problems clients face
Familiar situations? We know how to solve them
Missed Customer Calls
Long Wait on Hold
No Quality Control
Scaling Difficulty
Who this service is for
We work with companies of any scale
Online stores
Delivery Services
Insurance Companies
Banks and finance
What tasks we solve
We handle the full scope of work
Call Center Design
Equipment selection
PBX Configuration
CRM integration
Reporting Setup
Staff training
What's included in the service
Call queues
Call Distribution
IVR menu
Voice Greeting
Call recording
Quality Control
Online Monitoring
Operator Status
Reporting
SLA, Load, Quality
Integrations
CRM, Ticket Systems
Advantages
Waiting
In Queue
Answered
Calls
Recording
Conversations
How we work
Consultation
Discussing tasks and requirements
Design
Developing technical solution
Implementation
Implementing and configuring the system
Support
Supporting and developing
FAQ
How Many Operators Can Be Connected?▼
From 2 to several hundred. The system scales to your needs.
Can Operators Work Remotely?▼
Yes, operators can work from home via internet. Only a computer and headset needed.
How to Control Quality?▼
Call recording, live listening, statistics for each operator, customer ratings.
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