Turnkey Call Center in Tashkent
We deploy call centers from 5 to 500+ agents on Asterisk: PBX, priority queues, IVR, WebRTC softphone (agents work from anywhere), 100% call recording, real-time wallboard, SLA/AHT/conversion analytics, and CRM integration. Delivered in 2 to 4 weeks.
Supply for this service
We supply the hardware and licenses for this project
We work through a major regional distributor. We select a configuration to match your task and budget, and deliver officially with the manufacturer's warranty.
Yealink, Fanvil, Grandstream, Jabra, Plantronics
What problems clients face
Familiar situations? We know how to solve them
Calls wait in the queue for over a minute — customers hang up
Agents are tied to the office — no softphone for remote work
Supervisors have no real-time view of agent workload
Call recordings exist but aren't used for training and quality control
Scaling up agents quickly is impossible — it requires buying hardware
Outbound campaigns are run manually — with poor efficiency
Who this service is for
We work with companies of any scale
Online stores and delivery services
Medical clinics and appointment services
Insurance companies and banks
B2B sales with cold calling
Outsourced contact centers
What tasks we solve
We handle the full scope of work
Architecture design (number of agents, queues, SLA)
PBX installation with call-center support (Asterisk + queues, or Issabel)
Queue setup with priorities and call distribution
WebRTC connectivity — agents work through a browser from anywhere
Headset supply, with optional IP phones (Yealink/Fanvil)
Real-time wallboard for supervisors
CRM integration: card pop-ups, auto-dialing, scripts
Reporting setup: SLA, AHT, ASA, FCR, conversion, abandon rate
Training for agents and supervisors
What's included in the service
Call queues with priorities
Distribution strategies: ring-all, least-recent, fewest-calls, weight
WebRTC softphone
Agents work in the browser — Chrome/Edge/Safari, no installation needed
Real-time wallboard
Live counters: queue, agents, AHT, SLA
Live monitoring and whisper coaching
The supervisor listens to the call live and whispers to the agent without the customer hearing
100% call recording
All conversations archived and linked to the customer card in the CRM
IVR and call pre-filtering
We filter out non-target calls before they ever reach an agent
Outbound campaigns
Progressive/predictive auto-dialing through your database with handoff to an agent
Analytics and KPIs
AHT, ASA, abandon rate, FCR, conversion — per agent and per campaign
Advantages
Deployment timeline
From 5 to 100 agents; 100+ — 4–6 weeks with a pilot
Wait time
Typical queue time with proper configuration
Scaling
A new agent means an account + a headset, not buying a new PBX
Expand Your Capabilities
Additional modules and options for maximum efficiency
Auto-dialing clients
Progressive or predictive auto-dialing that connects to an agent when the customer answers
Real-time wallboard
A big screen in the office or a supervisor dashboard with queues, agents, and metrics
Live monitoring and whisper coaching
Real-time silent monitoring and whisper coaching by supervisors
Customer rating system
After the call, the customer rates the agent's performance from 1 to 5
Call scripts
Prompts for the agent right in the customer card — what to say and which questions to ask
Telegram integration
Text requests from a Telegram bot flow into the agent queue alongside calls
Custom KPI reports
Reports built around your metrics: broken down by projects, campaigns, shifts, and customer types
Recording and tagged archive
Search across recordings, tags for complaints/compliments, and export to HR for training
How we work
Consultation
Discussing tasks and requirements
Design
Developing technical solution
Implementation
Implementing and configuring the system
Support
Supporting and developing
FAQ
How much does a call center for 5 / 30 / 100 agents cost?▼
As a guideline: 5 agents — from 12–15 million UZS one-time setup + 1–2 million/month support. 30 agents — 30–40 million setup + 3–5 million/month. 100+ — custom quote, usually from 80 million+ setup. SIP trunk and carrier minutes are billed separately. We provide an exact price after a short audit.
Can agents work from home?▼
Yes. A WebRTC softphone in the browser or the PBX app on a computer/mobile — agents can work from anywhere with internet access. Recording, quality control, and the wallboard work exactly as they do in the office.
How do I monitor agent performance?▼
A real-time wallboard for supervisors with live metrics, live-call listening with whisper coaching for agents, recording of all conversations with tags, and per-agent reports: AHT (handle time), ASA (answer speed), conversion, abandon rate, and customer ratings.
What about outbound campaigns?▼
We support auto-dialing with progressive and predictive algorithms — the system dials your contact list and connects the call to an agent when the customer answers. Great for cold sales, surveys, and payment reminders. You can configure time slots, call frequency, and refusal handling.
How long does deployment take?▼
A 5-agent call center takes 2 weeks. 30 agents — 3 weeks. 100+ — 4 weeks plus a one-week pilot. Includes training for agents and supervisors using our templates.
What if we need to scale — add more agents?▼
With an IP PBX, adding an agent = setting up an account + handing out a headset and browser access. Hours of work, not weeks. That's the key advantage over a telecom carrier's boxed solutions.
Do you provide the SIP trunks and phone numbers?▼
No — we're a PBX integrator, not a telecom carrier. SIP trunks and numbers come from Uztelecom, Beeline Business, Mobilink, or any provider. We'll connect the PBX to your chosen carrier and help pick a plan that matches your projected call volume.
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