Service

Call Center in Tashkent

Turnkey call center organization. Equipment, software, integrations, operator training.

CALL CENTER

Op.1

Op.2

Op.3

Op.4

Op.5

Op.6

Op.7

Op.8

ACD

Queue

IVR

Stats

We work with:3CX•Asterisk•Yealink•Grandstream

Problems

What problems clients face

Familiar situations? We know how to solve them

Missed Customer Calls

Long Wait on Hold

No Quality Control

Scaling Difficulty

For Whom

Who this service is for

We work with companies of any scale

Online stores

Delivery Services

Insurance Companies

Banks and finance

Tasks

What tasks we solve

We handle the full scope of work

Call Center Design

Equipment selection

PBX Configuration

CRM integration

Reporting Setup

Staff training

What's included in the service

Call queues

Call Distribution

IVR menu

Voice Greeting

Call recording

Quality Control

Online Monitoring

Operator Status

Reporting

SLA, Load, Quality

Integrations

CRM, Ticket Systems

Advantages

<30 sec

Waiting

In Queue

95%

Answered

Calls

100%

Recording

Conversations

Additionally

Expand Your Capabilities

Additional modules and options for maximum efficiency

Auto-dialing clients

Automatic database dialing with transfer to operator

Wallboard

Real-time dashboard with queues, operators, and metrics

Call rating system

Customer rates the call on a 1-5 scale after conversation

Telegram bot integration

Receiving text inquiries from Telegram into operator queue

Whispering and barge-in

Real-time supervisor listening and coaching mode

Operator reports

Detailed statistics per operator: time, quality, conversion

How we work

Consultation

Discussing tasks and requirements

Design

Developing technical solution

Implementation

Implementing and configuring the system

Support

Supporting and developing

FAQ

How Many Operators Can Be Connected?▼

From 2 to several hundred. The system scales to your needs.

Can Operators Work Remotely?▼

Yes, operators can work from home via internet. Only a computer and headset needed.

How to Control Quality?▼

Call recording, live listening, statistics for each operator, customer ratings.

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