First Line Support

Prompt assistance to users on technical issues. Solving typical problems, consultations, remote support.

First Line Support
We work with:WindowsMicrosoft 365TeamViewer

What problems clients face

Familiar situations? We know how to solve them

Users Cannot Work

Long Wait for Help

No Support Service

Employee Time Loss

Who this service is for

We work with companies of any scale

Companies without IT department

Offices with Large Staff

Remote Employees

Any Business

What tasks we solve

We handle the full scope of work

Request Reception

Solving Typical Problems

User Consultations

Remote support

Complex Task Escalation

Knowledge Base Maintenance

What's included in the service

Multi-channel Reception

Phone, Email, Chat

Fast Response

Response Within 15 Minutes

Remote Connection

Resolution Without On-site Visit

Knowledge Base

FAQ for Users

Reporting

Per Request

SLA

Guaranteed Response Time

Advantages

15 min

Response Time

To Request

80%

Resolution

On First Contact

24/7

Availability

When Needed

How we work

1

Consultation

Discussing tasks and requirements

2

Design

Developing technical solution

3

Implementation

Implementing and configuring the system

4

Support

Supporting and developing

FAQ

What Issues Does First Line Resolve?

Typical ones: software issues, passwords, printers, email, connectivity. Complex issues are escalated to specialists.

How to Connect Remotely?

We use TeamViewer, AnyDesk or built-in Windows tools. Connection only with user consent.

Can We Customize to Our Working Hours?

Yes, we create a schedule for your needs: standard business day, extended hours, or 24/7.

Ready to Optimize Your IT Infrastructure?

Submit a request and get a free consultation from our experts

Contact Us