First Line Support in Tashkent
Prompt assistance to users on technical issues. Solving typical problems, consultations, remote support.
We work with: Windows · Microsoft 365 · TeamViewer
What people come to us with
- Users Cannot Work
- Long Wait for Help
- No Support Service
- Employee Time Loss
Who this service is for
- Companies without IT department
- Offices with Large Staff
- Remote Employees
- Any Business
What's included in the service
- Multi-channel Reception
- Phone, Email, Chat
- A single point of entry
- Tickets from Telegram, email and phone in one queue
- Remote Connection
- Resolution Without On-site Visit
- Knowledge Base
- FAQ for Users
- Reporting
- Per Request
- SLA
- Guaranteed Response Time
Work on the project
- Request Reception
- Solving Typical Problems
- User Consultations
- Remote support
- Complex Task Escalation
- Knowledge Base Maintenance
Specifications and warranty
Site-wide outage
Response time per the contract, during working hours
Employee ticket
Response time per the contract, during working hours
Often taken together with this
Remote support
Remote troubleshooting without on-site visit
Employee knowledge base
Instructions and FAQ for common issues
Ticket system
Request tracking system with SLA and priorities
User Training
Employee training on corporate software
On-site support
Specialist visit for on-site problem resolution
How we work
- 01
Consultation
Discussing tasks and requirements
- 02
Design
Developing technical solution
- 03
Implementation
Implementing and configuring the system
- 04
Support
Supporting and developing
FAQ
What Issues Does First Line Resolve?+
Typical ones: software issues, passwords, printers, email, connectivity. Complex issues are escalated to specialists.
How to Connect Remotely?+
We use TeamViewer, AnyDesk or built-in Windows tools. Connection only with user consent.
Can We Customize to Our Working Hours?+
Yes, we create a schedule for your needs: standard business day, extended hours, or 24/7.
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