First Line Support
Prompt assistance to users on technical issues. Solving typical problems, consultations, remote support.
What problems clients face
Familiar situations? We know how to solve them
Users Cannot Work
Long Wait for Help
No Support Service
Employee Time Loss
Who this service is for
We work with companies of any scale
Companies without IT department
Offices with Large Staff
Remote Employees
Any Business
What tasks we solve
We handle the full scope of work
Request Reception
Solving Typical Problems
User Consultations
Remote support
Complex Task Escalation
Knowledge Base Maintenance
What's included in the service
Multi-channel Reception
Phone, Email, Chat
Fast Response
Response Within 15 Minutes
Remote Connection
Resolution Without On-site Visit
Knowledge Base
FAQ for Users
Reporting
Per Request
SLA
Guaranteed Response Time
Advantages
Response Time
To Request
Resolution
On First Contact
Availability
When Needed
How we work
Consultation
Discussing tasks and requirements
Design
Developing technical solution
Implementation
Implementing and configuring the system
Support
Supporting and developing
FAQ
What Issues Does First Line Resolve?▼
Typical ones: software issues, passwords, printers, email, connectivity. Complex issues are escalated to specialists.
How to Connect Remotely?▼
We use TeamViewer, AnyDesk or built-in Windows tools. Connection only with user consent.
Can We Customize to Our Working Hours?▼
Yes, we create a schedule for your needs: standard business day, extended hours, or 24/7.
Other Services
IT Infrastructure
Designing and building IT infrastructure from scratch. We create a reliable technological foundation for your business with growth prospects in mind.
Learn MoreLocal Networks
Design and installation of local area networks of any complexity. Reliable connectivity between all devices in your office.
Learn MoreStructured Cabling
Professional installation of structured cabling systems. We create a reliable physical foundation for all communications.
Learn MoreFiber optics
Installation of fiber optic communication lines. Maximum speeds over long distances.
Learn More