PBX–CRM Integration in Tashkent
We connect your IP PBX (Asterisk, FreePBX, or any modern system) to your CRM: amoCRM, Bitrix24, RetailCRM, 1C. Customer card pop-ups on incoming calls, click-to-call from the card, call recordings in the deal timeline, and automatic lead creation for missed calls. Most integrations take just 2–3 days.
We work with: Asterisk · freepbx · amoCRM · Bitrix24 · 1c
What people come to us with
- Managers search for the customer in the CRM manually on every call — wasting time and patience
- No call history per customer — they complain about having to repeat themselves
- Missed calls vanish — they never show up as leads in the CRM
- The PBX records calls, but the recordings aren't linked to the customer card
- No call-to-deal analytics — no visibility into which managers actually close
Who this service is for
- Sales teams on amoCRM or Bitrix24
- Support teams using ticketing systems
- Online stores on RetailCRM
- Accounting and service teams on 1C
- Any business with its own CRM
What's included in the service
- Customer pop-up on call
- The card opens automatically in 1–3 seconds
- Click-to-call from the CRM
- One-click calling from the customer card or deal list
- Recordings in the customer card
- Every conversation is linked to the deal and available inside the CRM
- Auto Lead Creation
- A missed call or new number = a new lead in the CRM
- Caller identification
- Recognizes the customer even with 10+ phone numbers on their card
- Deal history
- All calls in the deal timeline, right alongside emails and tasks
- Conversion analytics
- Which manager closes after the call, and which sources actually deliver
Work on the project
- Audit of your PBX and CRM, compatibility and scenario checks
- Installation of the official connector or development of a custom API bridge
- Customer card pop-up setup for incoming and outgoing calls
- Click-to-call from the CRM, right from the customer card
- Automatic lead creation for new numbers and missed calls
- Linking call recordings to the customer card and deal
- Call and deal-conversion reporting setup
- Training for managers and the head of sales
Specifications and warranty
Typical integration timeline
amoCRM or Bitrix24 with standard connectors
Often taken together with this
Automatic Lead Creation
A new call from an unknown number → a lead automatically appears in the CRM with source tags
Sales scripts in the card
On-screen prompts for the manager during the call, right in the open customer card
Sales funnel analytics
Call-to-deal conversion reports, broken down by manager, duration, and source
Call recordings in the card
Every call recording is attached to the customer card and deal timeline
Callback widget for your website
A "call me back" button — the lead appears in the CRM, and the PBX automatically connects the manager and the customer
Missed-call notifications in Telegram
The department head sees instantly in Telegram when a manager misses a call
How we work
- 01
Consultation
Discussing tasks and requirements
- 02
Design
Developing technical solution
- 03
Implementation
Implementing and configuring the system
- 04
Support
Supporting and developing
FAQ
Which CRMs do you work with?+
amoCRM, Bitrix24, RetailCRM, 1C CRM. If your CRM is on this list, we have a standard integration ready in 2–3 days. Custom API integrations (1C, non-standard or in-house CRMs) take 5–10 days.
Do I need a new PBX for the integration?+
Not necessarily. We integrate with Asterisk, FreePBX, MikoPBX, and most cloud PBX systems. If you're on a carrier PBX without an API, that's a different service — we'd start by replacing the PBX, then handle the integration.
How long does the integration take?+
amoCRM and Bitrix24 — typically 2–3 days (standard connectors). Custom integrations (1C, non-standard CRMs) — 5–10 days. It depends on the scope: pop-ups only is faster, while full lead and deal synchronization takes longer.
Where are call recordings stored, and for how long?+
On your PBX server, under your control. Retention is configurable — from one month to 5 years. The CRM stores a link to the file, accessible to anyone with permissions on the customer card.
Will managers' calls from mobile phones be recorded?+
If the manager calls through the PBX softphone app on their phone — yes, the call is recorded on the PBX. If they call directly through their own mobile carrier — no, we can't intercept another carrier's calls.
What if the integration breaks after a CRM update?+
Under a maintenance contract, we monitor compatibility and update the connector whenever the CRM's API changes. Without a contract, we'll fix it at a one-time rate.
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