Question 1

What IT services do you provide?

Accepted Answer

We provide a full range of IT services: outsourcing, network installation (SCS, fiber optic, Wi-Fi), server solutions, IP telephony, video surveillance, access control, cybersecurity, cloud solutions and technical support.

Question 2

What cities do you work in?

Accepted Answer

Our main office is in Tashkent. We serve companies throughout Uzbekistan, including remote support for regions.

Question 3

How quickly do you respond to requests?

Accepted Answer

First reply within one hour during business hours. Under the SLA: critical failure (P1) — 30-minute response, major issue (P2) — 1 hour, standard request (P3) — 4 hours. On the L and XL plans the timings are fixed in the contract.

Question 4

Do you work with small businesses?

Accepted Answer

Yes, we have the S plan for companies with up to 10 PCs, with a subscription fee from 2,500,000 UZS/month. An hourly format is also available — 300,000 UZS/hour, first 30 minutes of diagnostics free.

Question 5

Do you have certifications?

Accepted Answer

Our specialists are certified by Ubiquiti, MikroTik, Microsoft. We only use proven equipment from leading manufacturers.

Question 6

What's included in IT outsourcing?

Accepted Answer

Remote and on-site support, 24/7 server monitoring, backups, software updates, antivirus protection, network configuration, consulting. The full list depends on the selected plan.

Question 7

Can I connect for a trial period?

Accepted Answer

Yes, we offer 50% off the first month on any plan so you can evaluate the quality of our work.

Question 8

What happens in case of an emergency outside business hours?

Accepted Answer

On L and XL plans — 24/7 support. On other plans, emergencies are handled under a separate agreement.

Question 9

Can outsourcing be combined with an in-house IT department?

Accepted Answer

Yes, many of our clients use a hybrid model — we take on infrastructure and monitoring, while the in-house IT handles business applications.

Question 10

What equipment do you recommend for Wi-Fi?

Accepted Answer

For offices we recommend Ubiquiti UniFi — optimal price/quality ratio. For large companies — Cisco Meraki or Aruba. For complex scenarios — MikroTik.

Question 11

How much does local network installation cost?

Accepted Answer

Labour from 50,000 UZS per outlet; cable, sockets and patch panel are billed separately as used. An office of 5–15 workstations costs from about 4,000,000 UZS turnkey. Exact quote after a site visit.

Question 12

Do you build server rooms turnkey?

Accepted Answer

Yes — from design and rack installation to server, UPS, cooling and monitoring setup. Including cable management and labeling.

Question 13

What servers do you install?

Accepted Answer

We work with Dell PowerEdge, HPE ProLiant, Supermicro. We also set up virtualization on Proxmox, VMware, Hyper-V and Docker/Kubernetes containerization.

Question 14

What video surveillance systems do you install?

Accepted Answer

We work with Hikvision, Dahua, Uniview. We set up IP cameras with NVR recording, remote access via mobile app, integration with access control.

Question 15

How to protect a company from cyber attacks?

Accepted Answer

A comprehensive approach: firewall, antivirus protection, VPN for remote employees, staff training, regular security audits, threat monitoring.

Question 16

Do you set up VPN for remote work?

Accepted Answer

Yes, we set up WireGuard, OpenVPN, IPsec VPN. Employees get secure access to the corporate network from anywhere in the world.

Question 17

What is the minimum service cost?

Accepted Answer

Subscription service — from 2,500,000 UZS/month (S plan, up to 10 PCs). Hourly visit — 300,000 UZS/hour (minimum 2 hours), first 30 minutes of diagnostics free. Urgent visit (<4 hours), night and weekends — +50%.

Question 18

Are there any hidden fees?

Accepted Answer

No. All prices are fixed in the contract. Additional expenses can only be for equipment and consumables — and are always agreed upon in advance.

Question 19

How is payment made?

Accepted Answer

Bank transfer by contract. Monthly payment for subscription plans, upon completion for one-time jobs. Prepayment for project work — 50%.

Question 20

Can I get a free consultation?

Accepted Answer

Yes, an initial consultation and IT audit are free. We will assess your infrastructure and suggest the optimal solution.

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